Gracious Customer Service

  • We offer 24/7 email support. Drop us an email anytime with your enquiry and one of our agents will get back to you ASAP. You can call us anytime during normal business hours on 877 GET MALL (438 6255)

Gracious Customer Service

  • AirFareMall values every customer and so we bring you the best price guarantee in the industry.
  • You can either call us on 877 GET MALL (438 6255) or drop us an email on Book@AirFareMall.com , within the same business day and one of our representative will work with you. (The Price Guarantee is only valid, if you call us the same business day. If the booking is made after 630PM (EST), then you have time till 630PM of the next day to get back to us. All bookings made before 630PM (EST) should be appealed within the same day before the end of the business hour. )
  • The refund process may take up to 5 - 6 weeks and another few weeks to reflect on your credit card statement..

Money Back Guaranteee

  • If you purchase an electronic airline ticket and notify us the same business day of your purchase (before the end of office hours) that you've booked the wrong dates, names, or flight times we'll cancel/modify your airline ticket without any penalty and incase of cancellation will refund you the entire amount. (This policy does not apply to paper tickets and a short list of airlines - JetBlue Airways, Spirit Airlines, Virgin America, USA 3000 Airlines, West Jet, Porter Airlines.)

Convenience Guarantee

  • If you face any inconvenience we will provide you with a $25 gift coupon, which you can redeem on your future travel booked at www.airfaremall.com
  • Below are the inconvenience situations:
    • Your 1st departing flight is delayed by more than an hour.
    • Your flight has been cancelled, rescheduled or cancelled.
    • Your 1st departing flight is delayed by more than an hour.
    • Your baggage is missing or lost during your flight booked on www.airfaremall.com
    • You arrive at the hotel and it's overbooked or has lost your reservation
    • Your hotel amenities are not available as promised
    • You paid for an upgrade, but did not get it.

AirFareMall has more than 40 years of combined experience in this travel industry and has successfully established relations with all the major airlines and wholesalers across the country with the prime motive to provide the lowest possible rates through the best technologies. We do not believe in any kind of gimmicks, so what you see if what you get and it is guaranteed.